luxandluxy.com

3.8
3.8 Based on 21 reviews

...

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Vernon B.
Unethical Practices

Upon receiving my product, it was beautiful but about a size too small. When I reached out to the support team for a return or exchange, they proposed sending me an extra product for free, but only if I provided a five-star review first. I expressed my discomfort with being asked for a review in exchange for a product, but they were unyielding. I declined their offer and was left to handle the situation on my own. Ultimately, I decided to cut my losses. Their practices are troubling, and I wouldn't trust any of their five-star reviews. P.S. I found it ironic to see a prompt discouraging incentivized reviews while writing this.

1
Date of experience: Dec 31, 2025

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