You can't withdraw cash. You can only withdraw prizes. If you sell a prize you don't want instead of "withdrawing the prize for cash" then you'll be stuck having to play those funds. Everything is 10% house edge making it 3x worse than online slots. EDIT: I will update my review to 3 stars. After speaking with and watching the Lux community for a few days, their support staff is really solid. Although they are only reachable via discord, they seem to be exceptional. Most high ranking members stream and support the community. I will give credit for that.I still want to reiterate two really detrimental points, however. First, you cannot withdraw your CASH BALANCE. You must play any cash balance. This would not be a huge deal except that Lux doesn't warn new players of this. When you win a big prize that you don't want, your instinct would be to sell it for cash, then withdraw the cash. Since you cannot withdraw cash, this would torch that cash for you. You'd have to play it through again in high variance draws. Lux does not do anything to notify the player of this, warn the player, or make sure the player understands this fact. That alone is worthy of a 1 star review. This directly cost me $240.Secondly, 10% house edge is still awful. Yes, the team replied by saying there is a 5% deposit bonus--this is true! And that does lower the effective house edge to 5%... if you only wager your deposit once. Most people do not do that. Most people sell what they won and keep playing. In essence, the average house edge would fall much closer to 7-8%. This is technically lower than the 10% figure the cases mathematically reflect. And yes, there are a few daily freebies. But this remains worse than a 5% HE no matter how you slice it. Additionally, Lux does not display the house edges for any box. Calculating the HE for each box would be very time consuming given that a lot of boxes have upwards of 40 items. Fortunately, I am a stats person so I have no problem doing it. Lux hides the 10% edge, which I don't blame them! That's indeed an ugly number. I can say though, this site does not scam. The house edge is bad, but they aren't taking beyond that. As a statistical person, it is legit, just extremely high variance.
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