I am extremely disappointed with Luxe Cosmetics.
I ordered 3 serums and never received my package. I contacted customer service multiple times, and they kept making me wait without giving me a real solution. After several messages, they finally told me that my order was “delivered” and that I should check with my neighbors.
This is not acceptable. I paid for my products and I also paid for shipping insurance that clearly states if the package is lost or stolen, they would send a replacement. Instead of honoring that policy, they are refusing to take responsibility and pushing the problem onto me.
As a customer, I expect better service and accountability. I will not be ordering from them again.
Very disappointed.
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Our mission is to create easy-care, no-fuss products that let you look confident day after day.
That's why we produce high-quality cosmetics for eyelashes and eyebrows. Our products have won several awards and are laboratory tested. All our products are vegan and cruelty-free.
Every day we strive to improve every aspect of our brand and our customer experience.See more
