I ordered a foundation on the 11th March 2026 and never received the Item. Order no. #LF213300. When I emailed the company I just kept getting fairly generic generated responses from an AI virtual agent, saying that someone will be in touch in 1-3 business days, but no real person ever does. Then without notification of intent they cancelled my order without explanation or intention to refund me the £28 that I had paid. I have now had to raise the issue with my bank with the hope of getting my money back.
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