Started a trial and decided not to continue it as there went any brands that I wished to purchase from. Cancellation is a 3 part process of cancelling, explaining my reasoning, refusing discounts to stay etc. I recently had money taken for membership. I emailed to say that I had cancelled already and I wished for my member cancellation to be confirmed an a refund given. Refund refused. I’ll be claiming my money back plus leaving a bad review. Would not recommend. Great way to do business luxplus. Thank you for your reply Luxplus. You clearly did not read from the email sent or above that I have stated that I had cancelled the membership and this was reinstated without my knowledge or consent. Again, a wonderful example of your atrocious customer service. Clearly demonstrated by all of the complaints on here also.
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