In line with the majority of the consumers below, my experience of this company is that they have used manipulation and concealment to deduct regular payments from me. In my case, over £70 during the course of the last 8 months, for absolutely nothing. This happens when you make a purchase and sign up to membership/subscription, (which whilst they do put in some form of writing, they do not make very explicit). They then rely on you forgetting/missing the small print about cancellation, and make every effort to burry terms and conditions and hide the payments they take from you from then onwards.Here are the methods they used:• The burial of terms and conditions upon agreeing to subscription in an email entitled ‘order confirmation’ (the purchase receipt of the original product purchased), rather than anything that is clearly distinguishable as such • The absence of any reminder of the end of the trial period• The absence of any invoices and payments taken in email communications • The absence of any other communications discussing membership or offering the chance to cancel (throughout the 8 months I have been unknowingly subscribed) • The use of continuous payment authority (CPA), rather than direct debit to deduct payments, which means there are fewer consumer rights and controls around payments, and less chance that subscribers will see these payments coming out of their accountFor the reasons above, i only realised i was subscribed upon happening to check my transactions in my online banking today, when they payment appeared. When i wrote to them explaining that i felt manipulated and to please refund my money as a gesture of goodwill, they refused. I was then very shocked to see how many other people have had the exact same experience. I imagine they will reply stating that they do spell out the terms and conditions in their original email. However, as per all the items listed above, this simply isnt good enough and i feel genuinely sad that this is how some businesses now rely on making money. It really needs clamping down on by the government. I am taking this up with trading standards in the interest of fairness and transparency.
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