I purchased the ANSWR Keratin Treatment Kit from Luxplus, and it was a complete waste of money. I followed the instructions precisely, but after the very first wash, my hair returned to its original frizzy, curly state with zero lasting results.
The product is clearly not fit for purpose. When I contacted Luxplus to request a refund under the Consumer Rights Act, they refused, hiding behind a "no satisfaction guarantee" and ignoring their legal obligations. Their customer service is dismissive and unhelpful.
Save your money and shop elsewhere. This company does not stand behind the products it sells.
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