Package Never Delivered – Luxplus Refuses ResponsibilityI ordered perfume (order #32097054) from Luxplus on 11 August 2025. The package was marked as delivered by Helthjem, but I never received it.I contacted both Helthjem and Luxplus. Helthjem later confirmed in writing that the package was not delivered and may have been lost in transit. Despite this, Luxplus initially refused to help, claiming their responsibility ends once the tracking shows “delivered.”This is not correct under Norwegian consumer law (Forbrukerkjøpsloven), which requires the seller to ensure the customer actually receives the goods.I have provided proof, yet Luxplus has not offered a refund or replacement. I am now preparing to escalate the case to Forbrukerrådet.Extremely disappointing experience.
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Luxplus er en medlemsklubb hvor du kan få skjønnhets-, velvære- og hverdagsprodukter til noen av de laveste prisene på nettet. Med et månedlig medlemskap får du tilgang til eksklusive tilbud og fordeler som vokser måned for måned, som beauty cash og merkevarerabatter. Som medlem får du alltid muligheten til gratis frakt.
Luxplus is your way to beauty.
