luxpowertek.com

Beware of LuxpowerTek

Beware of LuxpowerTek and Solar Power Store Canada: dishonest, poor supportI received a Luxpower LXP6K SNA US 6000 hybrid inverter as a gift and went through major trouble getting it working. Solar Power Store Canada demanded a receipt or order number to help me—even though it was a gift. Without proof of purchase, they refused assistance.LuxpowerTek has been completely unresponsive to my emails sent on June 27 and July 9. Yet they quickly reply to Trustpilot complaints to paint themselves as a responsible company. But when it comes to real technical issues, they vanish.Here is the situation:-I need help manually entering battery parameters for my BigBattery Rhino 48V 14 kWh 276 Ah unit.-The inverter’s green LED is blinking slowly, which indicates a firmware upgrade is needed.-I downloaded the firmware from their website, but when I try to install it, the inverter says I already have the latest version—yet the blinking persists.Despite including the battery settings and both serial numbers (inverter and dongle), I have received no response.To put things in perspective, I also use Victron solar systems in my cabin and RV, and they work flawlessly. Whenever I need support, Victron’s customer service responds within six hours and resolves the issue immediately. If this had not been a gift, I would absolutely have chosen Victron.I will update this review next month to let you know whether they finally resolve my issue, but I do not have high hopes. I just want to give a heads‑up to anyone researching their solar options.UPDATE -1- 07-15-2025For your reference, my first email was sent to techsupport@luxpowertek and the second to usa@luxpowertek. Unfortunately, I never received a reply from either address.I also contacted Solar Power Store Canada multiple times. We exchanged many emails, but despite all the back and forth, they refused to help. Instead of simply verifying whether the inverter was purchased from their store—especially since their own store stickers were on the brand new box—they focused solely on denying support because I didn’t have the original receipt. That kind of attitude reflects very poorly on your distributor network.As of now, I have just sent an email to sales@luxpowertek with all the details and serial numbers as requested. I sincerely hope someone follows up this time and actually helps resolve the issue.UPDATE -2- 07-16-2025Issue Resolved – Upgraded to 4 StarsLuxpowerTek customer service contacted me the day after I posted my review and quickly helped resolve the issue. It turns out that battery parameters can only be entered by LuxpowerTek remotely or by a certified installer.That is a bit of a downside. I really wish the interface were more user friendly and allowed users to input or tweak battery settings directly without having to rely on support.That said, I appreciate the fast response and resolution. I have updated my review from 1 star to 4 stars to reflect the improved experience.

Date of experience: Jun 25, 2025