7 day trial offered, but after I had communicated a wish to cancel within the 7 day period, my card was still charged. After a few emails back and forth about my cancelation, I was told that I would be referred to their legal department. It is great that they offer a trial, but would be better if they honored it. The company has a great idea, but I think they need more staff to offer a better service. I have gotten more direct and fast communication about using their legal team, than actually asking me about my experience with the algo. I was actually told that they received my email to cancel prior to the 7 day period and sent me a screen shot as proof. the screen shot did not provide any detail and no email to match. They just need to communicate better.
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