AVOID AVOID AVOIDWe are well travelled people who have booked with numerous companies over many years. NEVER in my life have I come across such a shambles of a company. Yes they are great while taking your money/ swapping your holiday ect. BUT try and get a refund and it’s a different story. By law you are entitled to a refund due to covid , but they use every excuse in the book and tell you you are NOT entitled. They ignore your calls/ emails ect and avoid you questions by not giving a direct answer. We found A*d*i and the rest of the team including the owners/ managers to be terrible. Do what we did.. pay the £100 fee and put in a claim via small claims court. We went through a mediator and we were given a full refund . As THE LAW STATES YOU ARE ENTITLED TO A REFUND!!Be brave and do it..
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