Do not book a holiday with this company!!! My family and I had our Dubai holiday cancelled due to COVID travel restrictions. Although a manager initially agreed to a full refund, a time frame was never stipulated.I was/am more than aware of how difficult it has been for the travel industry on the whole during the last 18 months, but having zero communication from this company, my emails and voicemails continually ignored by all managers left me very concerned. This has resulted in hiring a solicitor to recoup the large refund whilst paying out additional legal costs.What should of been a celebratory ‘once in a lifetime’ holiday has been nothing other than a disaster causing upset and anxiety, which could of been easily avoided had the company offered some form of communication or reassurance throughout the experience.The call handlers were always helpful when I attempted to speak with someone, but unfortunately always on the receiving end of my complaints of frustration.The managers of this company are a nothing but a bunch of charlatans!
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