A holiday to Sri Lanka booked in January 2020 for a July 2020 trip - for obvious reasons this did not transpire.In spite of numerous telephone calls and email correspondence Luxury Holidays To who also trade as Value Added Travel consistently evaded and obfuscated about refunding the full monies paid regardless of their legal obligations - this extended to statements that they could not recover flight monies and only offer a voucher despite Qatar Airways confirming that refunds were readily available and claiming the hotel booked would not return monies paid - on contacting the hotel direct there was no record of any booking and no transaction had taken place between Luxury Holidays To and them.After many months of battling I sought remedy through credit card charge backs on the two cards used to pay the holiday on - a lengthy but successful process which concluded this week - 14 months after the initial booking was made.Having previously booked through Luxury Holidays To for several holidays including the arrangement of our wedding the treatment received was disgraceful - whilst previously I was happy to recommend this company I would advise anyone considering using them to make their choice very carefully! I will not be using them again.
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