Absolutely dreadful company, booked with them on a recommendation pre covid, my flight to Dubai was cancelled by Emirates so being a package holiday I was entitled to a refund within 14 days. Value added travel have informed me that it may take up to a year which is totally unacceptable, threatened to take them to small claims court, they promised to keep in touch after this and that my refund was in progress, guess what, they’ve gone silent again. Have done a credit card chargeback now, if this doesn’t work I’ll be going to court. Whatever you do, don’t book with this company!Edit in response to the reply from luxury holidays. I have only had a refund because I’ve made a claim on my credit card. I’ve still not had any correspondence from the company at all except the reply below so please do not waste your money with this company. I’ve had no updates, no apologies, nothing, purely a massive waste of time filling out claim forms because the company can’t be bothered to refund your money.
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