If I could give 1 star I would! Used before and had no problems but booked another trip and much like the others have had problems from start to finish. My holiday was cancelled and I actually wanted to rebook something else but was refused and was told that they need to get the money back from Emirates before I can. I appreciate that the holiday companies are struggling which is why I tried to rebook but even that wasn't an option. I am now battling to get my money back but have been advised this will take a year! I have written a formal letter and multiple calls and emails to managers all of which have been ignored. Avoid this company at all costs! Following on from your response to my review I have not received a full refund so you may want to check your facts before replying. I have received a partial refund and am still waiting on in excess of £600 which I have been advised that I more than likely won’t get now and I am supposed to accept that this is ok?! So no I am not satisfied with the level of customer service or your incorrect response!
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