luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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I purchased a Mia cashmere set during…

I purchased a Mia cashmere set during IG Covet by Christos in January 2026. It took over 3 weeks to get the merchandise and I had to contact customer for updates on delivery. Finally received the set on 2/2/2026, the set had a defect and all the tags with the sizing was cut off, so I couldn't check the size. I was sent the wrong size after waiting so long to receive it. I sent an email to customer service and also to contact person in NY and still no one bother to contact me. As of April 6, no response from the customer service. Lesson learned will never purchase anything from this company or on an IG live show.

1
Date of experience: Jan 13, 2026

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

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  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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