luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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This is a genuine review but I would…

This is a genuine review but I would prefer to stay anonymous. I have purchased many items from LP this includes accessories, vintage and new jewellery and plenty of gems. I have spent 1000s. I think the accessories have been great. You generally know what you are getting. The big regrets I have is over the loose gems and some of the vintage jewellery. After looking at the market and in my opinion which I am fully entitled to is that it's overpriced for what you get. I have come to learn for myself I cannot buy gems through a computer screen. Once received I have generally not been happy with the colours and particularly the quality. Some of the gems are very very included. I don't expect high jewellery spec but better quality for the amount paid. Gems need to be seen in person the colour the clarity etc. How they look in daylight. What the cut is like etc etc.I have compared the gems to other online providers and feel it's overpriced. Also with other providers you are allowed to send it back for a full refund. The vintage jewellery is okay again a bit overpriced and hit and miss. I think Trudis pieces are lovely and worth the price. They are of quality. Everything is documented on the cert from cut to colour etc Other than Trudi I don't think I will be buying from LP again.

2
Date of experience: Jan 23, 2026

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

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  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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