Not impressed!Purchased a Birkin for the first time via this company and many many days later, no update what so ever and no bag. When I finally reached out to track my order, I was advised the item was already sold out. I am disappointed as I could have bought the same bag from my regular supplier which is now sold out too.Very disappointed and I don’t think I will use them again…———-Response to comment about communicationUpon completing my transaction, I expected to receive timely updates concerning the status of my order. However, I regret to report that no such communication was forthcoming until I initiated contact several days later to inquire about the status of my purchase. It was only at this juncture that I was informed of the unfortunate circumstance that the item had been sold out and given.Effective communication with customers and honesty when replying to feedbacks are the cornerstone of an excellent customer experience and is pivotal in building and maintaining trust and satisfaction. It is, therefore, my earnest constructive suggestion that systems be put in place to ensure customers are promptly and proactively informed about any changes in the status of their orders so they can make an informed decision if they would wait for you to find a like to like or not. Such a measure would enhance transparency and improve the overall consumer experience.
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