luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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DA52
Like the company and the people but the condition of goods needs to be properly communicated

I really like what this company is doing. Their energy is fantastic, they are helpful, and they are offering something that is unique and really based on trust.That said, I had the misfortune of having my first RTW order cancelled and my first big handbag purchase coming with a scratch that wasn't seen or mentioned on the show! It was disappointing to see though I understand it's a pre-loved item. But from a customer perspective, doing big purchases on live shows is difficult so we rely on the hosts to be as transparent as possible in terms of the condition and wear.

3
Date of experience: Apr 26, 2024

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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