luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Nolantest_YTB75
I purchased a Birkin bag from them

I purchased a Birkin bag from them. They promise to give me the box and the raincoat. After paying for a bag, I expected I would collect everything, but once I reached, they gave me excuses that the box was shipped from Japan, and once it's in Dubai, they will call me. I followed up so many times; they just ignored my messages (I texted to 3 Different people) After one month, I decided to follow up again; the lady who sold me the bag finally replied, saying that the box and raincoat were never shipped from Japan, and she would try sending them from London. And of course nothing happened; no one texted me back. I just feel that they are not taking their clients seriously after they take money from them.

2
Date of experience: Mar 18, 2025

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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