In general I have bought some lovely items. Trudi is beyond exceptional, Lema and Sami are great too!However my overall view is clouded due to a Vintage Chanel handbag that I bought from a Japan Live show. I was sold a bag where the strap was restored, where there was no reference to this on the show, which is thoroughly dissapointing. The handle stitching looked poor, making it obvious surely to any internal checks.Customer Service is great, no issues there and I accepted a small partial refund for the bag issue. Subsequently on wearing it once, The strap broke, tearing from the side of the bag, a separate issue to what I initially reported. I have asked for a full refund on both occasions but nothing. We spend a lot of money on Luxury goods, I am so disappointed that I am left with a bag, that I do not 'love' after having to get this repaired and be refunded for the cost of the repair to me is just not good enough. I could have bought a restored bag, a third of the price, from the resale market. So whilst the sellers are great, just be mindful that you are not protected with your items and you can be left with something you're not happy with. Do ask questions before you part with your hard earned cash. You should be able to receive a full refund if the item doesn’t meet the description in my opinion
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