I genuinely wanted to give Luxury Promise another chance, but unfortunately, it’s been one disappointment after another.On 24 April 2025, I purchased a pair of peridots to be set as stud earrings in 18ct yellow gold. I paid for the setting during the live show to help move things along more smoothly. However, I have yet to receive the finished earrings.I initially corresponded with Daria via email, and we agreed on the gold colour and setting. A few weeks later, I followed up during another live show and was advised to email her new assistant, Geraldine. I did so, but unfortunately, it took some time to receive a response. Geraldine later replied, explaining she’d been off sick, and then unexpectedly quoted me £300 for the setting — despite the fact I had already paid £330 during the live show. This information is clearly listed in my order summary, so it was frustrating that it wasn’t checked before contacting me.To make matters worse, it now appears I may have been overcharged, as the jeweller’s setting was only quoted at £300. The result? More confusion and more delays.Overall, the customer service has been extremely disappointing — slow, inconsistent, and careless with the details. I expected better.
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