luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Cleve
Usually love Luxury Promise but was…

Usually love Luxury Promise but was disappointed with this purchase. I feel they did not disclose that the strap was missing a badge, which they then wrote a note to say could be purchased from Dior which is not true as this is discontinued. All pictures did not show this one part of the strap and looking back on the live show recording the presented seem to purposely cover it up despite knowing my interest in the a similar bag that was in better condition she had said it was in the exact same condition that I felt I didn't need to ask to see every single part of the strap because I was already assured prior to the live show it was in excellent condition. I do feel it was done to just push the sale out so I feel my trust has been broken. Although I would not fault the London office and shows I have bought many items from. I would be more guarded with their international shows.

2
Date of experience: Jul 25, 2024

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

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  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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