I’ve had several successful purchases with Luxury Promise in the past so I’ve always trusted their service.Recently, I encountered a small issue with a ready-to-wear piece from their London branch. I had clearly stated my EU size, and the sales associate confirmed the sweater in size 38, but it arrived as Italian size 38 (EU 34). At first, resolving the situation took some effort, and I was a bit concerned.I’m very happy to say that Luxury Promise handled it wonderfully. The sales associate personally reached out, acknowledged the mistake (which was unintentional), and ensured I was fully reimbursed. Their professionalism and willingness to resolve the issue exceeded my expectations.This experience reassured me that Luxury Promise truly values their customers. Mistakes happen, but how a company responds makes all the difference — and they did so with care and integrity. I’m delighted to close this matter positively and look forward to future purchases with complete confidence.
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