I faced an issue with an eSim last November, as it wasn't working. Upon reaching out to the support team, they assured me of a refund within 5-7 days, which I appreciated and even received written confirmation for. However, after two weeks of no updates, I followed up via email but got no response. A month later, I sent another email with more details but received no reply again. Just yesterday, I got responses to both emails, but they were identical and unhelpful, likely autogenerated. When I called the support team in Austria, they disconnected the call after I explained my issue. On my second call, I was told that a refund wasn't possible. Although I appreciated their initial promise, the way my case was handled by the support team was very unprofessional. Overall, my experience with the service was quite disappointing!
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