I encountered a problem with an eSim last November, and it was not functional. After reaching out to the support team, they assured me of a refund within 5-7 days, which I appreciated and received written confirmation for. However, after two weeks with no updates, I followed up via email but got no response. A month later, I sent another email with more details, but still received no reply. Just yesterday, I got responses to both emails, but they were generic and unhelpful, seeming autogenerated. I then called the support team, but after explaining my issue, they disconnected the call. On my second call, I was informed that a refund was not possible. Although I appreciated their initial promise, the handling of my case was highly unprofessional. Overall, my experience with the service was quite disappointing!
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