I placed an order for a Lynskey Zephyr bicycle in July 2025 ($2,916) with a quoted 6-8 week ship time. Nine months later, the bike has never been delivered. Over that period I experienced repeated missed ship dates, and most of my emails and calls went entirely unanswered. They told me on two occasions that Mark Lynskey would call me to explain the delays, but that did not happen. I did get a response from a representative named Alex who promised a February 2026 ship date, which came and went without explanation. When I called to follow up, I was told Alex was no longer handling my order and that I needed to email to cancel. My cancellation email went unanswered. I am pursuing a chargeback, but unclear whether/when I will get my money back. I would strongly caution anyone considering a Lynskey order to think carefully about the company's ability to fulfill and communicate. There are many bike builders who respect their customers and communicate reliably.
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