I hate complaining, but Lynskey has left me no choice. Ordered my bike on 5/30 and received an email five days later with an estimated ship date of 7/14. Later than I was anticipating, which was a disappointment. I've seen the bikes, know they are great, and I wanted to support a small family-owned company, so I accepted the wait. I didn’t hear anything by the estimated ship date. Then I made the mistake of doing a Google search to see if others were having this problem. Everyone is having this problem. I call and get someone in shipping who tells me she has no information, but Tim Lynskey will get back to me within one to two business days. I've now reached out five different times and have been told that Tim Lynskey is the only person who can help me and that he will contact me. It's been over two weeks since the estimated ship date and five days since my last correspondence with them. I still have not heard a word from Tim Lynskey about when I will receive my bike. In the meantime, my friend buys a cyclocross bike and a gravel bike with better specs from competitors and has received both bikes. The season is half over where I live. I don't have a gravel bike currently and am missing races that I signed up for thinking I'd have my bike. Seeing that these delays appear to go back many months, at the very least, Lynskey should be more upfront about the wait time before someone pays for a bike they are going to wait months to receive. I would have made a decision to go elsewhere had I known, but now they have my money. With some of the deals coming out from competitors over the last month, I kind of wish I could cancel. I'm a small business owner myself, so I appreciate that challenges can arise. But man, communicate with your customer! It doesn't matter how good your product is if you have poor communication and customer service. I'm still holding out hope that they will make this right, but my patience is starting to wear thin. Update: I did eventually hear from Tim Lynskey with an update and received my bike today (8/31), three months after placing the order. While I think they could have done more to compensate for the significant delay, I am very happy with the bike. The communication side of things was deplorable, but the product itself is everything I could have hoped for. Therefore, I am increasing the number of stars from 1 to 4. I still think it is important that prospective customers are aware that they are going to wait 3 months or more for their bike if they are ordering an entire bike and not just a frame.
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