Had heard things but used lynx on holiday and had a good experience .. the first time!This morning, myself and my partner had booked to be taken from our address to Manchester Airport. The driver, once we had started driving, asked where we were from/travelling to. When we told him New Zealand, he asked whether we had cash on us to pay the fare. We told the driver that we had paid on the app already and he insisted that the app would refund the amount to our card and we would have to pay cash as he didn’t have wifi to accept the fare from the card. When we told him that it had always just taken the fare from our card on the lynx app he insisted it would be refunded 100% and wouldn’t give him the money for the work.After some back and forth, the driver pulled over at a cash machine and asked us to withdraw the cost of the fare. My partner got out to look at the cash machine and as we felt so uncomfortable, I stayed in the car as I felt he might drive away with the luggage. My partner told the driver that we could not withdraw as we are international and there are excessive fees and he insisted we could just bank transfer him to his personal account. As we felt uncomfortable, my parter said he would call lynx taxis to check this info and the driver quickly said he would speak with lynx taxi and explain. However, my partner spoke on the phone to which lynx informed him not to give any cash as the card had been charged. Once we had this info, the drivers reasoning for needing cash changed and he said it was because he did not have a card reader machine to charge us despite already being told multiple times, and by lynx taxis, that the card had been charged the fare.Once at the airport, the driver tried to take us to the wrong terminal and then proceeded to drop us on the side of the road near the airport in the snow to walk up. As we were so unnerved by the experience, we got out.Felt unsafe and intimidated! Thank God I was with my partner and not a single female! Absolutely shocking.UPDATE I have contacted them and they have advised me that they do not offer refunds!!! Disgusted.
Claim your business profile now and gain access to all features and respond to customer reviews.
South Mcr & Cheshire Areas:0161 480 5000 / 01625 43 43 43. Download our App for priority booking,pay cash/card,track your ride CLICK:https://t.co/9aUNBJuPf2
