I rarely leave negative reviews, but my experience so far has been very disappointing.
After several weeks of delays in organising my medical appointment then chasing down the expert, the firm has now had my medical report for over four weeks. Despite multiple phone calls prior to this, and several written messages (including a formal complaint), I have still not received a copy of the report or any meaningful response.
This lack of communication is now delaying my ability to proceed with an MRI scan and is holding up the progress of my personal injury claim.
I understand that delays can happen, but a complete lack of response — even after a formal complaint — is unacceptable.
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