A really thoughtful first experienceThis was my first time ordering from La Mer and, although my parcel arrived damaged during delivery (through no fault of their own), I got in touch with customer services just to let them know. The response I received was kind, understanding, and genuinely caring.They went out of their way to make things right and even sent me a gift as a goodwill gesture, which was completely unexpected and honestly made my day. It turned a small issue into a very positive experience and made me feel truly valued as a customer.A wonderful first impression and a lovely start to my journey with La Mer.
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The story of the legendary Crème de la Mer began with an accident and ended with a miracle. Half a century ago, aerospace physicist Dr. Max Huber suffered from burns in a laboratory accident and began a personal quest to transform the look of his skin. ...
