I am writing this review based on my own true experience, I've been using le mer for several years and had no problem until last year when I used a serum and my skin had a massive reaction. I had taken proof of this is the summer and since then raised this with customer service who didn't reply then just before Christmas 2023 I sent another email and made a call and Kate spoke to me about my reaction. Kate was unhelpful didn't resolve or offer any resolution. I explained exactly what happened and the proof of pictures but Kate didn't do anything for me. Kate said le mer has duty of care? So where is your duty of care? Clearly your just lying to the public. I was so angry the way le mer has treated me this shows to keep away from high or expensive brands because when things don't go right they will never help the client or they will just lie to cover there back. Kate was so rude with me I decided to return all the other products I brought back to store and likely I had the receipt for the serum and got all my money back and now using a brand which is cheaper still does the same for my skin and cares for its customers. Kate refused to offer anything for what happened and all I know is what you do to others will come back to you.
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The story of the legendary Crème de la Mer began with an accident and ended with a miracle. Half a century ago, aerospace physicist Dr. Max Huber suffered from burns in a laboratory accident and began a personal quest to transform the look of his skin. ...
