Almost impossible to redeem loyalty rewards.Each time I have checked my loyalty points, the rewards that month have always been slightly more, meaning you have to buy items to move up the tiers and build points.I’m now the top tier which is called Ultramarine, but I have still been unable to redeem the large amount of reward points I have as each time income to redeem them, the reward items on offer change and the cheapest one is always slightly higher points. I currently have 830 points but the cheapest reward is 880 points.When I last checked and had 400 points, the cheapest item was 440 points. It makes it almost impossible to redeem. And my points will expire in early December as they start again every 13 months. So you spend all year building them to not be able to redeem them and then lose them because you simply can’t spend them. It feels like a bit of a scam. Also to add to this, you can only redeem them when you’re spending something. So you spend money to build the points but then you have to spend more money to redeem them. I have asked customer services to extend the expiry date but they won’t, stating it’s in the T&C. Which already knew, however it doesn’t say in the T&C that they’ll keep moving the goalpost so you can’t redeem rewards.
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The story of the legendary Crème de la Mer began with an accident and ended with a miracle. Half a century ago, aerospace physicist Dr. Max Huber suffered from burns in a laboratory accident and began a personal quest to transform the look of his skin. ...
