Unfortunately it was my bad luck to buy a "new" walking frame from a ebay seller. When it arrived it was damaged and badly scratched. This was because the seller didn't bother to wrap it up and just posted it. But when I opened a return request the seller became extremely aggressive threatening to come to my home and accusing me of being homosexual it was a tsunami of abusive. I reported this to ebay and got the stock reply of "we take this sort of abusive behaviour seriously ". But what happened was ebay removed my negative feedback and replaced it with positive feedback. Like a lot of people I use seller feedback as a indicator of trust in the seller. Ebay have undermined this.
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