This is either a scam or a very badly run drop-shipping company; almost certainly Chinese or similar. Much the same as most other reviewers here, money was taken for 3 items when only 1 was ordered. Non-delivery is blamed on 2 different parts of the process - order processing and shipping, with possible hold ups at customs for "cleaning" - really??? I've had deliveries from the US arrive in less than a week, so why do they have such delays? "Peak" period is also blamed for almost 2 months delivery time (still not delivered). No, it wasn't Christmas; just the middle of June. The company's replies to all reviews are almost identical, regardless of the issue. Dreadful use of English with the same excuses trotted or to all, regardless of the issues. It would be interesting to see how many others, where the offer to contact reviewers to resolve issues is made, actually hear from these goons.Paying with PayPal rather than a credit or debit card solved this problem. I learned the hard way last year, not realising that I was buying a gift from a drop-shipping company. I paid with Visa a month before Christmas. The damage was only apparent when the jacket was put on on Christmas Day, by which time the very short return window had closed (no allowance for Xmas unlike virtually all other companies). Despite clear evidence of pre-delivery damage, Visa denied my claim, citing the missed return deadline. An expensive way to learn not to trust them. So now, I only use PayPal for any purchase with a company I haven't heard of or used before. Their buyer protection really protects. Money from this transaction was returned when a screenshot proved only 1, not 3 was ordered and delivery not made (always screenshot your order confirmation before you close or move from the page). With only one 4 star review (which may not be legitimate, given all the 1 stars), the chances are this company is a scam. If you're going to buy from any company following ads on Facebook, YouTube, Tiktok or any other social media platform, don't just follow a link. Look it up for reviews. Above all, make sure you have proper buyer protection in case it goes wrong, which it invariably will. More than likely you can find the same products on legitimate, trusted sites like Amazon or other companies that sell online without using hard sell social media ads.
Claim your business profile now and gain access to all features and respond to customer reviews.
Conceived by a team of young, passionate, and visionary minds, Moonlitcat is more than just a shopping destination; it’s an experience. Here, innovation and style converge with unparalleled service to transform the mundane act of shopping into a remarkable journey.