I am writing about DHL and m3Floodtec. (This review will also go to DHL). I ordered an item from Floodtec and paid extra for next day delivery, with DHL being the company's courier. To cut a long story short, the item was not delivered on time. DHL said to contact Floodtec about this, and Floodtec passed it back to DHL. (This was the final response from both organisations, after a formal complaint to each)Neither company is taking responsibility for the delay, which was a problem as I needed the item to finish the job.I am very disappointed in both DHL and Floodtec, as neither seem to have any regard for the customer and are just passing the buck.As explained in my complaint, I would like a refund for the next day delivery which was late.
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At M3 Floodtec, we’re leading the way in Property Flood Resilience (PFR). From design and manufacture to testing and installation, our BSI-accredited flood protection solutions meet the highest standards of quality and performance. Trusted by the Environment Agency, DEFRA, and local authorities, we help protect homes, businesses, and communities across the UK.See more
