Spilling a vase of water over my MacBook 4 weeks before I was due to be examined on my thesis was a potential disaster. eFix offered a speedy, effective and efficient service. I received the laptop back this morning, just over a week after first contacting them, and it seems to be working beautifully. Even if it subsequently fails I am reassured by the 12 month guarantee. I think the price was very reasonable, given that the logic board needed to be repaired and the battery replaced - I'm pretty sure it would have been at least £200 more at Apple. However, what makes this a five star service (I would give it more if I could) was the quality of communication: no robots, no call centres, no "create accounts". Just quick, helpful responses from an informed, real human. It took all the anxiety out of a horrible situation. Thanks Reece and team!
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