I initially opened an account with Maclear because the platform seemed reliable and offered very attractive investment opportunities. However, I quickly faced a harsh reality, since their customer service is non-existent. I sent three urgent emails over the course of more two weeks, and not a single one was answered. For a platform operating in the financial and investment business, this lack of communication is a major red flag and speaks for their unreliability. Fortunately, I had not yet invested my funds, so I withdrew everything and closed my account immediately. I find it hard to believe that the positive reviews praising Maclear are coming from real people with actual experience. Based on my journey, I strongly warn everyone to stay away from this platform. In case you need help you will receive only grave silence in response....--------------UPDATE: After my review on Trustpilot, the situation became even more absurd. Maclear’s internal communication is a complete mess, or they are simply lying to cover their tracks.Here, in their public reply, John (Head of Support) admits that "two weeks with no answer is unacceptable." However, in private emails, another staff member (Thomas) spent a week trying to convince me that they did reply almost immediately upon receiving my emal. Thomas even sent me forwarded text printscreens as "proof." But the moment I asked him to provide real technical evidence he went completely silent and hasn't responded since!? Suggesting Telegram for solving issues involving thousands of Euros is a joke for a regulated Swiss platform.This platform lacks the basic transparency and reliability required for handling capital. If they can’t even coordinate their lies between public PR and private support, how can they manage your investments? STAY AWAY!
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