I received two of the same defective blouse, which I could overlook, but the customer service turned it into a nightmare. Their support is outsourced, making communication difficult, and they often provide inaccurate information. For instance, I was told multiple times that I didn’t need to return the first blouse, but later, they insisted I had to return it for a refund. To make matters worse, the replacement was the wrong color. I've previously appreciated the quality of their products, but any issues lead to significant frustration. The language barrier makes resolution slow, and I've spent countless hours on the phone and at shipping locations. My respect for the company has greatly diminished.
Claim your business profile now and gain access to all features and respond to customer reviews.
