I used to enjoy spending hours at the store. Five to ten years ago, the staff were genuinely friendly and knowledgeable, ensuring a pleasant shopping experience. After a long break, I returned to the New York location for a birthday gift, hoping to relive those memories. However, the young staff member in the gift section seemed disinterested, making minimal eye contact and speaking slowly. I ended up searching for items online in his section. I found a beautiful floral vase for under a hundred, but I would have rated higher if the assistant had actually helped me. It feels like the store no longer prioritizes customer service, which is disheartening.
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