Macy's used to be a place where I could spend hours. Ten or even five years ago, the sales staff were genuinely friendly, and you could tell they knew their departments well, wanting you to leave satisfied with your experience. I remember when it felt more like a quality store rather than a chain thrift shop. After a lengthy absence, I visited the New York location to buy a birthday gift. While I've shopped online for years, this occasion felt special, and I still held onto those fond memories of the store. In the gift section, I approached a young staff member, but he seemed genuinely uninterested—speaking slowly with minimal eye contact. I ended up searching for items in his section on the website instead. I discovered a fantastic floral vase, a unique piece for under a hundred, and was pleased with my find. I would have rated the experience higher if the young assistant had actually assisted me. I don't understand how he is in customer service, as it feels like a poor match, and it's clear that management doesn't prioritize this aspect. After reading other reviews, I see a pattern—Macy's seems to have lost its charm, and it appears that the current owners view customer service as an unnecessary cost instead of a vital component of running a successful retail operation.
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