I ordered a product online and was informed it was ready for pick-up at a local store. Upon arrival, the representative requested a QR code that I never received. After waiting around 30 minutes, I was told it was sent to an old email address. Eventually, I got the product in a worn-looking box and was directed to the cosmetic counter for an exchange. The representative there quickly processed a return and insisted I buy another one in-store, although she offered to look up my account. I asked to speak with the manager, who provided a $10 credit for a new purchase. Once home, I noticed dust in the box and discovered the product was made nine months ago. This left me quite dissatisfied. When I contacted customer support, they seemed indifferent. I returned to the store, where they still didn’t acknowledge the issue with the product's age. They did reissue the $10 credit, but it could only be used on discounted earrings.
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