On October 24, 2025, I bought a new Queen mattress set due to a warranty for a return. I made this purchase at a local store, as I needed to replace my previous mattress. The store required me to pay for the replacement upfront, so I used my debit card linked to my bank account. After the clerk processed my payment of $1,387.06, I inquired about the refund for the original mattress being returned. The salesperson informed me they needed to check with customer service because the original mattress was bought with a store credit card. I was told I had to pay for the replacement mattress using the same payment method, leading to the cancellation of my initial payment and a new charge to the store credit card. I received receipts for both the initial payment and the cancellation, along with the new charge. However, as of January 14, 2026, I have yet to receive my refund for the canceled transaction. Despite multiple calls, emails, and attempts to contact the corporate office, I still haven’t seen any refund. Each time I reach out, I’m told there’s no record of my transaction, even though I have all the necessary receipts and proof of payment. This feels like theft, and my attempts to resolve this through the Better Business Bureau have gone unanswered for over forty days. It’s concerning to see such issues in a company that is already facing financial difficulties.
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