DO NOT ACCEPT A CERTIFICATE FOR A REFUND! I NEVER RECEIVED MINE! I returned some makeup and was informed I would receive a certificate refund by mail, but it never arrived. I bought the foundation at a local store. The manager provided a phone number to call, but it just led me to another number. They instructed me to return to the store. I drove back and spoke to another manager who promised to call me back, but that never happened. A manager could have easily contacted the company responsible for sending my certificate to check its status. If it was sent to the wrong address, they could have canceled it and reissued another one. Certificates have numbers like personal checks do. No one made an effort to assist me. I was told to handle their work to get my refund certificate. I am extremely disappointed. I returned the makeup, but since I never received a refund, they kept my money. There is a way to confirm if the certificate was received or spent. The store showed a lack of care. No effort was made to follow up with me. They placed the responsibility of retrieving my money back on me. I have been a customer for over 35 years, and all I received was no return phone call, no assistance, and no refund owed to me.
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