⭐️ 1 Star – Extremely Disappointed and Frustrated with the ServiceI placed an order for a personalised T-shirt on 27th September, well in advance, and messaged the company to ask if it could be sent before 7th October, as I wanted to bring it with me to a holiday in Spain so I can give it to my son in time for my grandsons birthday. They replied saying dispatch would be between 2nd and 7th October, so I trusted it would arrive in time.However, it did not arrive in time for my trip to Spain. When I returned from my trip on 14th October, the T-shirt still hadn’t arrived. I contacted the company again and was told my order had been put on hold — with no explanation — and that they had emailed me, which they hadn’t.I replied immediately asking that, if they couldn’t dispatch within 48 hours, they should cancel the order, as I now needed to send the gift to Switzerland (where my son and grandson live). By 19th October I still hadn’t received a reply, so I chased again. On 21st October they informed me the item was “in print,” even though I had clearly requested cancellation.Despite this, on 23rd October I received a message saying the order had been dispatched anyway. I then said I would be returning the T-shirt, only to be told that personalised items cannot be returned.When the item finally arrived on 27th October — a full month after I ordered — it wasn’t even personalised as I had requested. I had asked for “Dylan 6”, but they printed only “Dylan”. When I contacted them about the error, they admitted they had decided to change the personalisation themselves without informing me. They have said they emailed me (which they didn’t!) and when I’ve asked them to show me the email, they have failed to present said email. This is completely unacceptable. You cannot alter a customer’s personalised order without their permission, especially after such poor communication and repeated delays. The order missed the occasion entirely, and I was left with a product I neither wanted nor approved, and the company are refusing to give me a refund even though this have admitted to changing the product I ordered without my permission! Overall, the experience was extremely disappointing from start to finish — poor communication, missed deadlines, and a lack of professionalism throughout. I would not recommend this company and will not be ordering from them again, and I don’t recommend you do either.
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