I placed an order on the 25/8/24 with an estimated dispatch between 29/8/24-2/9/24. When it reached the evening of the 2nd of September, I tried reaching out and emailing Made Personally to see when my order would be dispatched. After 2 days and still no response, I found their WhatsApp contact number on their website and messaged them regarding my order (4/9/24). Still no response. It’s now another 2 days later on the 6/9/24 and I’ve tried messaging them on WhatsApp again regarding my order… no response again so far! Starting to get concerned that this website is just a scam where they take your money and you never receive your order! Be very wary when ordering from them. Shocking customer service. As I am writing this, they have just replied on WhatsApp to say that the estimated dispatch date is “not a guarantee” and “I haven’t allowed the allocated time for them to reply”. They’re now telling me they’re issuing me a refund. I didn’t want or ask for a refund, I just wanted the Thomas the Tank Engine water bottle for my 3 year old! Don’t bother ordering from this shop. Chances are you’ll never receive your order anyway.
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