madepersonally.co.uk

4.1
4.1 Based on 140 reviews

...

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TS19
Misleading product received

Misleading products I expected to receive.I ordered a t shirt for my partner and what I thought would be a baby grow given the size I chose and images showing baby grows? (0-6 months) but instead received a t-shirt (for a newborn??)It's impractical having a newborn in a t shirt.Instead it will be a waste because she will be an autumn/winter baby so way too cold for her to be seen in it. Total waste of money.The ordering process was straightforward and the quality does seem decent enough for the price.It's totally ruined my surprise.Won't use again or recommend.In response: No details on what to do should you be unhappy put in with the order.It was not made clear at the time of ordering the item was specifically a t-shirtThere was absolutely no option to specify a "baby grow" and no mention it wasn't available in black(it's since been changed to make me out to be a liar to suit their agenda)Aftercare lacking, blaming me for their confusing misleading ordering options and correcting it AFTER the issue was raised with no means of rectifying it with customer.Talking down to me like I'm stupid about what I ordered and what was on offer.Clearly after sales is not a big agenda once money received.It's clear they don't want to admit things were confusing at the time I ordered.I am therefore amending my rating from 3 to 2 because clearly after sales and customer satisfaction is lower on their list than getting your money.

2
Date of experience: Jun 01, 2024

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