Ordered this item 11th August. Item was needed for my sons birthday on 24th August. I thought 2 weeks would be sufficient time. Received an estimated dispatch of 15-20th August. I hadn't heard anything regarding dispatch so on the 18th I emailed to chase up. I received a reply stating he was on holiday but would still be able to meet dispatch as expected. I asked for a cancellation which was refused on the basis that the item would definitely be received on time. It wasn't. Item was not received until 27th August. As this is a personalised item, they refuse returns. They should have firstly not allowed acceptance of orders if they were not available to fulfil a reasonable time frame and secondly should have cancelled the order when requested. Would not recommend this company and will not be a returning customer.
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