UPDATE!I have added an additional star for the fact that the item has been delivered in time for Christmas despite my concerns. Seller also got back in touch to apologise for the delay in response. Happy with the item once it came.I placed an order on 12th November, well in advance, as it was meant to be a Christmas gift. The estimated dispatch date in the confirmation email was between 18th-21st November, which I thought was reasonable. However, after hearing nothing, I chased the order on 4th December.The seller responded quickly, explaining there were delays with their supplier and that they hoped the order would be dispatched early the following week. On 11th December, I received an email stating the order had been dispatched to Royal Mail. However, the tracking information shows that Royal Mail hasn’t received the package, and today is 18th December.I’ve reached out to the seller yesterday asking for proof of delivery to Royal Mail so I can try to chase them myself, but I haven’t received any reply. At this point, it’s highly unlikely the item will arrive before Christmas, leaving me scrambling for a replacement.This entire process has been frustrating. I understand that delays happen, but proactive updates would have gone a long way.
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