madepersonally.co.uk

4.1
4.1 Based on 140 reviews

...

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Cora Anderson
Broken product, ignored by customer services

We bought 2 personalised water bottles recently, one unicorn and one Thomas the Tank. Our daughter’s bottle broke very soon after purchase with part of the plastic detaching from the closing mechanism around the straw meaning my daughter can no longer take it to preschool as it doesn’t close and leaks everywhere. She loved the bottle and is very upset that she can’t use it. We paid good money for the bottles and have emailed twice just to be totally ignored by the company. Not even an acknowledgment of the emails. Very disappointing, would never use this company again and unfortunately can not recommend to others.

1
Date of experience: May 11, 2025

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